The article issued by CGF and attached below is a stark reminder of a growing risk facing businesses.  The absence of appropriate and adequate processes and controls to protect customer information could result in severe reputational damage as well as significant penalties and fines.

It is important for the Board to get clear and accurate feedback on the steps taken by management to protect customer information so that the Board can appreciate the extent of the risk and how this may impact on the future sustainability of the organisation.

17 Feb’14-Obligation to protect customers information